Shipping policy
Shipping Policy
Last updated: October 8, 2026
This Shipping Policy explains how orders placed through Noctraaa are processed, fulfilled and delivered.
For questions about an order or delivery, contact us at:
1. Order processing
Many Noctraaa products are made to order and may be produced after your order has been placed.
Because of this, an order may require production time before it is shipped.
Estimated production and delivery times may vary depending on the product, destination and shipping method.
Where available, estimated shipping or delivery information will be shown during checkout or provided with your order information.
2. Fulfilment
Noctraaa may use third-party manufacturing and fulfilment partners, including Contrado, to manufacture, package and ship orders.
Your order may therefore be shipped directly from one of our fulfilment partners rather than from Noctraaa itself.
3. Shipping destinations
We ship to the countries and regions available during checkout.
If your country or delivery address cannot be selected at checkout, we currently do not offer shipping to that destination.
Available destinations may change over time.
4. Shipping costs
Shipping costs are calculated or displayed during checkout before you complete your purchase.
The amount may depend on factors such as:
- delivery destination
- product
- package size or weight
- selected shipping method
You will be able to review applicable shipping charges before placing your order.
5. Delivery times
Any delivery dates or timeframes displayed on the website or during checkout are estimates, unless we expressly state otherwise.
Delivery times may be affected by factors such as:
- production time
- destination
- carrier delays
- customs processing
- public holidays
- severe weather
- other circumstances outside our reasonable control
We will provide available tracking information where applicable.
Nothing in this section limits any mandatory rights you may have under applicable consumer law regarding delivery.
6. Tracking
Where tracking is available, tracking information may be sent to the email address provided when placing the order.
Tracking information may take some time to become active after a shipment has been prepared.
If your tracking information has not updated for an extended period or you believe there is a problem with your shipment, contact:
7. Delivery address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your address carefully before completing checkout.
If you notice an error in your delivery information, contact us as soon as possible at:
Because production and fulfilment may begin shortly after an order is placed, we cannot guarantee that an address can be changed after processing has begun.
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs may apply where permitted by law.
8. Lost or missing orders
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, contact us at:
Please include your order number.
We will investigate the shipment with the relevant fulfilment or delivery provider.
Where you are legally entitled to a replacement, refund or other remedy for goods that are not delivered, your statutory consumer rights remain unaffected.
9. Damaged packages
If your order arrives damaged, please contact us as soon as possible at:
Where possible, include:
- your order number
- photographs of the packaging
- photographs of the damaged product
This helps us investigate the issue with our manufacturing or shipping partner.
Please refer to our Refund Policy for further information regarding damaged, defective or incorrect products.
10. Customs, duties and import taxes
For international orders, customs duties, import taxes or other local charges may apply depending on the destination.
Where these charges are not included in the price or collected during checkout, they may be charged by local authorities or delivery providers.
Any charges payable by the customer will be subject to applicable law and the information provided during checkout.
11. Multiple shipments
In some cases, products from the same order may be produced or shipped separately.
If this happens, you may receive more than one package and more than one tracking number.
You will not be charged additional shipping solely because we choose to split an order after purchase unless this was clearly disclosed and agreed beforehand.
12. Returns
Shipping rules for returned products are covered by our Refund Policy.
For standard change-of-mind returns, customers are generally responsible for the cost of return shipping unless applicable law requires otherwise.
Before returning an item, contact:
We will provide the appropriate return instructions.
13. Contact
For questions about shipping, tracking or delivery, contact Noctraaa at: